Auto Roadside Assistance

Overview

Help is only a phone call away. Our toll-free number is available 24 hours a day, 365 days a year with caring, professional associates ready to dispatch help wherever you need, and no cash required for covered services.

Service features include:

• 24-hour towing up to your coverage allowance of $50 per incident
• Battery jump start
• Gas delivery up to 2 gallons (does not cover the cost of fuel)
• Flat tire change
• Vehicle Lock-out service (proper identification required at time of service)
• You pay nothing out of pocket for incidents within your $50 coverage level.

This summary is a brief overview of the Auto Roadside Assistance service. Exclusions and limitations apply. The complete Terms and Conditions will be sent to you when you enroll in the membership plan. Please refer to the Terms and Conditions for complete details of the terms, conditions and exclusions.

Description

Emergency Roadside Assistance Services
When you need roadside assistance, call our toll-free number and we will send help. This 24-hour number is the only one you need to know. We will dispatch a service provider to you for the following services: towing, battery jump start, gas delivery we deliver up to 2 gallons, flat tire change, or locksmith service if you lock your keys inside your vehicle (the owner will be required to present proper identification at the time lockout service is provided). We pay the service provider for covered expenses, up to your benefit limit of $50 per incident. However, your benefit limit is a maximum per disablement, regardless of services performed. If requested service expense exceeds benefit limit, and you are unable or unwilling to pay incremental amount, we are not obligated to provide service.

Note: As part of our continuing effort to maintain high quality service to our members, telephone calls between our employees and our members are periodically monitored or recorded on a random basis by our supervisory personnel. By accepting our services, you have indicated that you understand this and give your consent to any such monitoring or recording regarding any telephone calls you may have with us.

Member Coverage Information
Membership is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. Repeated calls which are considered excessive may, at the discretion of United States Auto Club, Motoring Division, Inc., result in cancellation of membership.*

Requirements for Coverage:
The registered member must be with the vehicle at the time of disablement and must provide proper identification and proof of membership to the service provider upon request.

Items Covered:
1. Service calls: delivery of gasoline, lockout service, battery jump-start or flat tire change (one per incident)
2. Towing of your disabled vehicle (one tow per incident)

Items Excluded from Coverage:
1. Parts, replacement keys, labor, tire repair, rental or towing equipment, storage fees or any labor performed at a garage or service facility.
2. Trucks over one-ton capacity, motorcycles, taxis, vehicles used for commercial purposes, camping trailers, travel trailers, mobile homes or any unit in tow.
3. Any form of impound towing or towing assistance by a private citizen, or someone other than a licensed service station or garage.

Membership Agreement
All of these benefits are available in the United States.
You will not be required to pay any sum in addition to your membership fee for any service thus specified up to the benefit limit of your program. Your club membership begins 30 calendar days after successful enrollment via the web and services will be provided until either party notifies the other of cancellation.
This document constitutes your membership contract. The benefits of your membership are described in this handbook. Individual membership covers the registered member only.

The following disclaimers apply to this agreement:
 This is not an insurance contract.
 This is not an automobile liability contract.
This is not an automobile liability or physical damage insurance contract, and does not comply with any financial responsibility laws.

Emergency road service providers and locksmiths are independent contractors and are not employees, agents, or representatives of United States Auto Club, Motoring Division, Inc. and damage claims related to the service provider or locksmith will not be the responsibility of United States Auto Club, Motoring Division, Inc.

Address all inquiries about your benefits to:
United States Auto Club, Motoring Division, Inc.
P.O. Box 660460.
Dallas, TX 75266-0460
 
Change of Address Procedures: to notify us of your address change please call USAC/MD’s Roadside Assistance 1-866-936-0478.
 

List of Offices:
California    Nevada    Texas    Kansas
818 West Seventh St. 2nd FL   6100 Neil Rd, Ste 500  3410 Midcourt, Ste. 215.  515 S Kansas Ave.
Los Angeles, CA 90017   Reno, NV 89511   Carrollton, TX 75006  Topeka, KS 66603

New Mexico   Wisconsin   Oklahoma   Wyoming
125 East Marcy, Ste 201  8040 Excelsior Dr., Ste 102  735 First National Bldg  1720 Carey Ave, Ste. 200
Santa Fe, NM 87501  Madison, WI 53717   120 North Robinson  Cheyenne, WY 82001
Oklahoma City, OK 73102

* Not applicable to Utah or Wisconsin residents.

[Notice to Wisconsin and Utah Residents
Renewals on Altered Terms or Non-renewal of your auto club membership; Cancellation for non-payment
60 days prior to the renewal of your auto club membership, we will mail written notice to you explaining any changes in benefits or increase in membership fees (unless the fee increase is less than 25%). Any changes to your contract will not take effect until 60 days after notice to you is given.
If we decide not to renew your membership, your benefits and services will continue until 60 days following your written notification of non-renewal.
Should you fail to pay your motor club membership fee, we will notify you in writing that your benefits will be suspended 10 days following such notification.
NOTICE TO WISCONSIN RESIDENTS
KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS
PROBLEMS WITH YOUR INSURANCE?
If you are having problems with your insurance company or
agent, do not hesitate to contact the insurance company or agent to resolve your problem.
United States Auto Club, Motoring Division, Inc.
P.O. Box 660460, Dallas, TX 75266-0460
(866) 936-0478
You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which
enforces Wisconsin’s insurance laws, and file a complaint. You can contact the OFFICE OF THE
COMMISSIONER OF INSURANCE by contacting:
Office of the Commissioner of Insurance
Complaints Department
P. 0. Box 7873
Madison, WI 53707—7873
1—800—236—8517
608 266-0103.]

How To File a Claim

To Access Your Benefit:

Toll-Free Number
Simply call United States Auto Club, Motoring Division Roadside Assistance for all of your benefit needs. We’re here to help – 24 hours a day, 365 days a year. Any time you need roadside assistance or have a question regarding your roadside assistance membership benefits, you can reach us by calling:  Toll-Free Number will be provided to you after signing up for your membership.